3 B Tech Computer
No refunds, double talking reps

This is the email that I just shot off to them. Waiting now to see how long it takes for a response... If i get one that is.

To whom it may concern,
On May 18 I ordered a computer tower and an LCD monitor from you on behalf of my Mother. The Invoice number is Y3b509853.

First problem, the floppy drive would not work. My husband opened the case and lo and behold there weren't even any cables for the floppy drive. Hmmmm explains why it won't work. You then proceed to send the cables.

Second problem, floppy drive door is broken and won't stay closed. Again tech support is contacted and a piece is dropped in the mail.

Third problem (and really quite angry at this point) the USB ports on the front of the tower do not work. When my sister called and complained she told that she had 2 options:
1. Send the whole thing back and you would fix it.
2. Send the whole thing back for a full refund.
Fourth problem, do you see a pattern here? My husband and my sister are doing YOUR work. The work my Mother paid for YOU to do.
The other thing I found quite amusing (sarcasm inserted here) was that my sister was also told, "We are really sorry for all of the problems you have been having, but we have a bunch of new people working here and assembling the computers." Is that not what quality control is for? Why was this computer not checked before it was shipped out?

So now today July 16 my Mom says she is tired of fighting with the computer and wondering what else is going to be wrong with it, so she wants to send it back and get her money back.

Since it is all done in my name, info, etc I called the toll free number and was informed that you do NOT give refunds under any circumstance. I want to know why not? My Mother is entitled to her $300.97 back if she is NOT a satisfied customer, which she obviously is NOT.

Why did one customer service rep say she could get a full refund and another tells me you don't even give refunds?

I will be filing a claim with the BBB and usacomplaints.com as well as putting this whole mess on my blog and facebook for all to see so that they won't get scammed either. This is an outright scam. I WILL make sure that no one I know uses your services.
Here is their "commitment to customer satisfaction"
Dear Customer,

While we always try to provide the best service to our customers, we are human and make mistakes from time to time. As part of our commitment to customer service, we have set up a new department dedicated to your satisfaction. Our Customer Satisfaction team is independent of the Customer Service department, and reports directly to the owners. If you have a complaint that Customer Service was unable to address, the Satisfaction team will look into the matter again and see if there is anything we can do to make you happy.

Please send your concerns, complaints, or suggestions to satisfaction@3btech.net Include your order number, contact information, and a detailed description so we can best access the situation. We promise to do our best to assist you. Note: We understand that you may be upset, but please be civil and refrain from swearing to make sure our spam filters do not intercept your e-mail.

Regards,

Customer Satisfaction Team

Company: 3 B Tech Computer
Country: USA
State: Indiana
City: South Bend
Address: 3431 William Richardson Dr. Suite B
Phone: 8773283248

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