Fixya.com
Supposed to be technical support can't fix the problem, begs not to withdraw payment?

I work for an online retailer and we recently purchased a product that was supposed to make an exact backup copy of the hard drive on one of our computers. We backed it up fine but when we tried to test it to see if it worked, we ran into some problems.

We went to www.fixya.com and paid $19.95 to have a "professional" help us with the problem. One of the guarantees was that they would fix the problem before the session ended. Not the case.

The tech we chatted with was less than unhelpful. He would take 10 to 15 minutes to reply to questions we asked and the answers he gave were either inaccurate or irrelevant.

We are in the process of trying to get our money back now, and will report how that goes.

Company: Fixya.com
Country: USA
Site: fixya.com

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