Verizon FIOS
Fraud promotion Terrible Customer Service

I utilized online offer of multiple pack for Verizon Fios Television Web Phone for $99 8 weeks free $25 Target giftcard. I selected Fundamental Television stations since I have hardly watch Television. The specialist didn't seem about the planned visit, named the client support. The client support broker explained they didn't have my software report, and apologize for my lack of time. She provided me $95 monthly in the place of $99 like a payment for my damage. She also recommended me to update it frokm fundamental route to quality free of cost with DVR rental free. This offer was adequate to pay my reduction that I'd to consider one-day removed from the job to hold back for that specialist, and so I got it. Nevertheless when I obtained my bill with agreement, I came across that what she provided me wasn't shown about the statement. They actually billed for that premium stations that was provided without my asking. I kept calling customer support, and repeatedly noticed they didn't have $95/month whatsoever. Lastly I really could keep in touch with a boss who had been conscious of the offer significantly more than 3 months of the initiation of the support. The boss explained the offer wasn't for Massachusetts residents, it had been for New Hampshire residents. The broker who provided me the offer didn't learn about it because she was a brand new hire. What he might do was to provide me two-weeks credit back again to my take into account the "two weeks free" area of the package but couldn't correct the statement on the basis of the info what I noticed after I got the present. I insisted since the new-hireis error ought to be related to Verizon, to not me. They declined to fix my statement on the basis of the preliminary present, and that I keep reading various account from their website. They actually couldn't discover the offer of "Goal gift-card" and stated I stated wrong and unreliable data. After lengthy argument within the agreement, they partly disconnected the support (long remote phone first after which web given that they realized used to do not view Television), and that I named them to fix the statement again wishing someone might pay attention to me. Same task with various people. They appear to be to possess some kind of stonewalling principle to cope with client over problems of statement. A man actually chuckled at my British accent. The broker explained they'd remove the support and early termination charge wouldn't be billed since it was ended by them. Nevertheless, it ended up to become another scam. I believed the final problem together was for that system simply because they charged me for that system I delivered. I delivered notice with bill for them including collection company. They didn't asnwer to my letteter. They dismissed a number of my characters and documented to credit agency. I spent months to show that I delivered the device, and lastly I really could show that I delivered the device. Today they declare the rest of the balance was for that early termination charge. I believe I can't keep this problem anymore. I've been troubled by the corporation for very long time and frustrated myself to combat them more since it will require large amount of effort and time. Nevertheless, I believe I can't ignore it. If the corporation may act in this way in my experience, they might do the same to any body. I'll collect all feasible assets and help combat Verizon. When you have comparable encounter, please mail at classactionagainstverizon@yahoo.com.

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Company: Verizon FIOS
Country: USA
State: Massachusetts

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