Vault.com
Vault turned on my auto-renew without my authorization, charged me, refused to refund and stop replying. Natiownide

I canceled my membership in received a "cancellation confirmation", everything was fine until few months ago I received a bill from vault.com regarding a membership auto renewal! I've already washed my hand off vault.com since 2006! After I was billed, I tried to dig out my long forgotten membership login and password (good I still have them!). I saw the auto renewal was ON. I turned it off and again vault.com sent me the exact same "cancellation confirmation" I received in 2006. I wanted to call them, but there is NO direct contact to their customer care, all I can do was to send them e-mails.

I sent them e-mails, telling them they have charged me without authorization, they asked me to sent them my "cancellation confirmation" (from 2006), and I did (I happened to still have it in my mailbox). The problem with the cancellation confirmation is, it said Nothing about cancellation, it just said membership information changes. Anyway I sent it to them, they also followed up with me, up to one point, they totally disconnected with me and I have heard Nothing from them again.

This is a complete fraud, if they want to claim that my auto renewal has always been on, then why not bill me in why not in but all in a sudden 2008?

Something else to mention, few months before this bill, I also received another bill from vault.com charging me a magazine subscription. But at that time I went straight to the credit card fraud department, so the transaction was canceled. Though this time I am stupid enough to believe vault.com is going to admit their fault and to resolve the issue!

I think I've waited long enough and I am going to talk to the credit card fraud department instead. This is a total ripoff.

C
Ottawa, Ontario
Canada

Company: Vault.com
Country: USA
State: Nationwide
Site: vault.com

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