Hughes Net
Awful service

I have been a customer of Hughes Net for 5 years, only because I live in a rural area and have no other choice for internet service (I don't consider dial-up a choice). The service has not been that good since I started but knew I had to live with it until a wireless tower was built within range of my home. The service with Hughes Net continued to decline through the years, and many frustrating hours were spent on the phone with people that can't even pretend to care. I upgraded my modem to the 7000 in February, and paid the premium price of $79.99 per month for 'the best' plan. It didn't seem to make a difference in my service, which continued slow. I have been thrown off through their FAP about three times a week, which is extremely frustrating. I tried all known wireless companies, but was forced to live with slow service with Hughes Net. (There is a wireless internet service tower within 2 miles of my home but it is blocked by my neighbor's pole barn). This did not stop my search for a wireless company, and last week I finally found one that is 9 miles away and they provide and excellent signal. I never thought the internet could be so fast, this is really amazing. NOTHING comes close with Hughes Net, THEY ARE NOT HIGH SPEED. When I called to cancel my service, they informed me that I will be paying a $300.00 'early termination' fee. After being a customer for five years??? What do they want, a lifetime commitment? The girl was actually laughing at me on the phone and said I can't do anything about it, because they reset their contracts when someone upgrades the equipment. I talked to three people on the phone, and each one told me that this is something that Hughes Net has as a policy and I can't get around it. Now I know why I wasn't told of this fine print when I upgraded. I would think that if there is an upgrade in the equipment, that it shows customer loyalty and people should not be penalized for this. I am frustrated and have to live with losing $300.00 to these scam artists. I feel the $300.00 is worth the price to have service that is light-years ahead of Hughes Net, AND I'm paying $40.00 per month for this!!! I will never go back to Hughes Net, if I have to use a satellite in the future it will be through another company, or I go to dial-up. I recommend anyone considering this company for service to run as fast as you can the other way. You will not get good internet service or customer service, and you will pay a high price. Lesson learned.

Company: Hughes Net
Country: USA
Site: hughesnet.com

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