Smiles Coffee
Obliges & bills for unscheduled shipment when a consumer attempts to cancel subscription rip-off

Letter to Customer Service; Smiles coffee on 2-12-03

In Dec. I responded to your introductory offer for samples of your coffee and a grinder for $10.00, with "no further obligation".

I set up an account online, requesting deliveries every 13 weeks, so I could try your product.

On Jan 5, I attempted to cancel this account and the subscription by e-mail at your website. You responded with an e-mail informing us that cancellations could not be made online. You provided a phone number that I tried calling repeatedly, but was unable to reach you because it was out of service. (866-663-0360).

Unable to reach Customer Service in time to cancel the order you sent in January, I returned to your website and finally found another phone number for Customer Service (888-745-9803)

Two attempts to contact you at that number were answered by a taped message and 5 minutes of music. I was disconnected before getting to speak with a Customer ServiceRepresentative.

Today, I was able to cancel future shipments and close out my subscription (transaction # 020-12200-3), however, I was told that a shipment (for Feb) could be sent out any day, again disregarding my request that shipments be made at 13 week intervals, as well as ignoring my clear instructions that I do not want any more coffee.

As of today, charges to my credit card show the $10.00 charge on Dec. 21 for the introductory offer and $32.94 on Jan. 11 for the shipment of coffee that I received in Janary. These are the only charges that I will honor.

This is to inform you that we will refuse any future shipments and will consider anything you send to us after this letter to be a gift (and will dispute any future charges for your errors and unsatisfactory service).

Thank you for prompt attention regarding these issues, and for the opportunity to try your product.

Company: Smiles Coffee
Country: USA
Phone: 8887459803
Site: smilescoffee.com

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