Realplayer
RealNetworks Beware Realplayer Superpass Billing Gambit

Attempting to try out the Realplayer "Free" 14 Day Superpass, I downloaded the software and attempted to get it working. When I ran into compatability problems I didn't have the time or interest in dealing with I attempted to cancel my "subscription", having never actually even used it. The website doesn't offer an email cancellation option, and in fact, makes the cancellation information (phone only) really hard to find. Once I called, I was placed on hold for quite some time; then the customer service person who came on persistently tried to talk me out of cancelling, to make adjustments to my software settings, etc.By now this had taken an hour and I was disgusted with their business practices and eventually the person acknowledged that I did NOT want their "service". It STILL wasn't over. They have billed my credit card consistently for the past 4 months and refused to repond to contact attempt efforts by my credit card company. Ugh. Not impressed. Wondering how they're able to get by with this.

Company: Realplayer
Country: USA
Site: realplayer.com

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