Luna Estrella Fashion
Do not sell authentic items and is not willing to make refunds

I recently made a purchase at www.lunaestrella.com of some handbags. On the website is stated that all the items are a 100% authentic. As soon as I received the items I took them to get verified and to my surprise, they were not authentic. They are just a good replica!
I contacted Luna Estrella Fashion right away, explained the situation and requested a refund.

All I wanted was to return the handbags and get my money back. She wrote me an email saying that they do not have cash to make a refund, that they could only make an exchange for other items. Why will I want to make an exchange if there is a big possibility that I will be getting fake items again.

I also do not know where they invented this return policy, because is not stated on any part on their website. I tried to get a friendly agreement with them, but they refuse to make a refund. I think that is not fair, because they are selling the items as 100% authentic, when they are not! I am requesting a full refund of $563.04. I know they should have that amount of money available, but they are very uneasy to work with.

Therefore I encourage buyers not to trust this site. Be aware!

Sammy
Luquillo
Puerto Rico

Company: Luna Estrella Fashion
Country: USA
Site: www.lunaestrella.com

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