Hughes Net
Service

I live in the country and do not have access to cable or DSL service. I saw the Hughes Net service advertised and purchased it. That was one of the worse mistakes of my life! I purchased the plan that was suppose to give me 1.5 Mbytes download and 200 Kbytes upload. The service started out pretty good. I didn't get the download and upload speeds promised, but it was better than my previous dial-up. Over the period of a few months my service started getting worse, and today I barely get dial-up speeds. I contacted Hughes Net technical support and was subjected to the worse customer support department I've ever had to deal with. The technical support department is in India, and all the people follow scripts. They don't speak very good English, and they ignore (or probably don't understand) what you try to tell them. One of the other things I really hate about Hughes Net is the way they manage download volumes. I am suppose to get 425 Mbytes download per day, but some days I seem to exceed this volume without even turning on my computer! I have no doubt that Hughes Net has grossly over sold their service, and uses the very cheapest method to maintain and support their systems. Bottom line, DON'T GET HUGHES NET SERVICE, it is the worse service out there.

Company: Hughes Net
Country: USA
State: Kentucky
City: Clinton
Site: ronhansard.com

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