COX Communications
Poor Customer Service

About a week ago our internet access began going out periodically. This is a major issue for us since my wife works at home and relies on the internet access. A couple of calls to Cox finally secured a service appointment 4 days later. This morning, the day of the scheduled appointment, the technician came out, swapped a couple of connector parts and declared the problem solved. And it was solved, for a couple of hours. My wife called back to get someone out immediately (warranty on service maybe, been out once couldn't fix the problem... You'd think that would get priority, right?). Somebody said they would call back at 3 pm. My wife knew she had to step out at that time so she gave the customer service rep her cell number and asked that the call be returned to that number. Well, Cox called back, but they did not call back on the cell phone as requested, instead they phoned the home phone. My wife has called them back but they will do nothing but schedule an appointment for two days from now. Ridiculously unresponsive!

Company: COX Communications
Country: USA
State: California
City: Rancho Santa Margarita
Site: cox.com

  <     >