Circuit City
Contracts rip-off. These practices are criminal beware

I work as second level technical supervisor for National Tach TEam which handles all Circuit City warranties for Circuit CIty. Save your money folks! We are told not to send up any case that we can find a reason not to. That means we are just looking for any reason to not send your case up and repair your computer. When we do repair it you will get refurbished parts that are comparable in specs only.

So if you have a Trinitron monitor with built in speakers. We will send you a cheapy monitor of the sime size and dot pitch and also a set of speakers that can set on your desktop.

We also take in most cases 3-4 weeks to service the system and our providers rarely get it right on the first try. You have to do the troubleshooting on the phone which is something that they dont mention in the contract. If we cant find anything wrong we cant service you. You will also rarely get service without running through a full format and restore of your harddrive.

Better keep a backup of everything!
You need to beware stay away from this warranty and see if your manufacturer offers an extension to thiers it is much better that a 3rd party.

Jack
Update Submitted: 1/1/01 Modified: 1/1/01

Rebuttal:
Circuit City uses GE/Zurich Warranty, not National Tach Team.

= A comment here. Circuit City used GE WARRANTY as the Insurance Company up to very recent. Now the Insurer is GE/AMERICAN ZURICH. I WON'T TELL YOU WHY THE CHANGE!!! Who fixes your product? GE/AMERICAN ZURICH is the insurer but not the repair facility. Lame way to run from that post?

Company: Circuit City
Country: USA
State: Virginia
City: Richmond

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