CWI* CallWave
Unauthorized charges

This morning when I was reviewing my bank statement, I noticed I had three charges on my bank account for $7.95 to Callwave. I was confused and looked up Callwave online only to find it was some sort of online answering service? I never signed up for any such service and never heard of it before today.

The crazy thing is when I called the number listed on my bank statement charge, the automated system wouldn't allow me to speak to a customer service rep. The prompt said something like, The phone number you are calling from is not a valid Callwave number. Please call back using the number attached to your Callwave service. HUH? This is the only number I have and the phone system wouldn't even let me through to speak to someone about the charges.

At that moment, I got the sick feeling this company was bad news and I envisioned getting the runaround from them on the charges based on what I read out here. So I went straight to the fraud department at Wells Fargo. The crazier thing is I have made a habit to NOT use my debit card for online transactions for this very reason. A friend of mine religiously used her bank card for online transactions and had her entire bank account drained after someone stole her card number after a Fandango transaction. So, since I don't use my bank card for online purchases, I'm not sure how Callwave even got my card number.

My next steps will be to file reports with the FCC, BBB and FTC and anywhere else I can.

Company: CWI* CallWave
Country: USA
State: California
City: Santa Barbara
Site: callwave.com/landing/mobilevisualvoicemail.aspxr=none

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