TAP - Technology Assurance Program - CompUSA
Voided my warranty... Per TAP

I bought a computer from CompUSA in Bridgeton, MO on 02/03/07. I also bought the TAP-Technology Assurance Program Warranty.

About 3 wk. After purchase, my hard drive failed. I took my tower back to CompUSA for repair. They replaced the hard drive. The computer never really worked correctly. I always thought it was because I was not used to Vista and am no computer wizard.

In May '08, my computer began to display the same hard drive failure symptoms. I called the warranty provider-TAP-and explained I was having the same problems as with the prior hard drive failure. TAP sent a tech to my home with a new motherboard.

After exam, the tech called TAP and told them the hard drive was bad. They ordered a new one and a week or so later, the tech came back to my home. When he removed the hard drive CompUSA installed 02/07, we discovered CompUSA had installed a 500g drive instead of the recommended 2-250g hard drives.

The tech called TAP again and said he had the wrong drive and the proper one needed to be ordered. After another week or so, I heard no response from TAP.

I called TAP and spoke with Katherine and her supervisor, Chris. They both confirmed that my warranty was invalid because CompUSA had installed the wrong drive. Apparently, my warranty had been void ever since CompUSA repaired the drive per TAP. Again, void 3wk after I bought it and I never knew it!

I have made several calls to TAP, Tiger Direct, etc. They are sympathetic, but cannot help me. My computer had been out of service for over a month with no end in sight.

My son advised me to call HP and ask if they could do anything. I was very lucky to hear Gordon on the other end of the phone. He advised me that my computer was still under the HP warranty. He was so nice and helped me immediately.

He sent me a box. I sent him the tower. They did a diagnostic exam and replaced the hard drives. Now it performs better than it ever has. No error messages, does not freeze, it's faster... I love it!

To think that all this time, my computer has been messed up because of what CompUSA did is really irritating. And the fact that TAP will not cover this problem when CompUSA sold me their warranty and CompUSA is a designated service provider is totally unbelievable to me.

Moral of the story... TAP is useless... Gordon at HP is wonderful... CompUSA stuck it to me.By the way, CompUSA never told me they were going out of business either!

Company: TAP - Technology Assurance Program - CompUSA
Country: USA
State: Texas
City: Dallas
Address: 14951 N. Dallas Parkway
Phone: 8775208324

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