HughesNet.com
Hughesnet offers poor and expensive service

Internet & Web

We recently shifted to some mountainous, rural-area where satellite net was our only method to get online. I registered with Hughesnet. Sadly, issues started instantly. They charged me $199.99 for regular installing of the meal, nevertheless when their company arrived to install, he explained he'd to complete a unique install. This costs mean extra $288. Therefore for one houris value of function, I invested nearly $500 to possess my satellite dish mounted. This really is along with the 199.99 I taken care of the gear itself. Whole was $688 to get going.

After I named Hughes, they explained these varied deploy costs were within the agreement I decided to. He explained it had been as much as me to bargain using the specialist about the additional costs. It had been my problem for not obtaining a better offer. The following issue happened once the in a few days Hughes reduced the bandwidth limit that I registered for. They delivered an application e-mail stating that I'd be billed exactly the same quantity, but that I really could not obtain just as much every day. It had been something large change, but really frustrating they were diminishing in the place of improving.

After I called to protest that I had been not obtaining the support I registered for, they stated it had been all-in the required 2-year agreement that we was nevertheless required to cover. They might alter rates and thresholds because they saw fit. I did so reach talk to a supportive boss who acknowledged me with one-free month of support since I have confronted to stop and consume the increasing loss of closing the agreement prematurely.

Ultimately, used to donot have much option but to stay a customer. Easily desired to be online within this rural-area, I'd togo with satellite internet. Hughes handcuffed me having a unbelievably long-term and costly agreement simply to check them out. Since I registered and am disappointed, I possibly reside together or spend $300 (without the $600 I settled to set up) to finish this bad support.


Company: HughesNet.com
Country: USA
State: Virginia
Site: hughesnet.com
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