Hewlett-Packard Co
Hard Drive Wiped During Repair Despite Instruction Not to Delete Data

Customer Information
Name: Sherwin [removed]
Company: Self
Country: United States

Customer Segment: Consumer
Customer Disposition: Angry
Product: Consumer Desktop (Pavilion and Presario)
Product Serial No:
Customer Service Case No: 8012345564;8012752220
Complaint: Regarding Case #s 8012345564 and 8012752220 -

Customer is very UNHAPPY and ANGRY with the service/result of service Mr. [removed] lost valuable information on his harddrive when his HP Pavilion froze and crashed. HP replaced his harddrive with a new one but failed to back-up data or retrieve what was lost. He's very UPSET and UNHAPPY with HP and our lack of customer service. He is upset that he wasn't told his HD will be wiped out nor if his data is retrievable. They just replaced the HD. Mr. [removed] would like to speak with someone who can help him RETRIEVE his data and to speak with someone LIVE ASAP. Mr. [removed] can be contacted at 3xx-6xx-xxxx and is located in the Los Angeles area.

Attachment: None
Need Status?: Yes
Potentially Safety Incident?: No

HP has ignored all my efforts to speak to anyone with authority who can help me. I have been shuffled around a system where people are only trained to say, I am sorry there is nothing I can do to help you.

Does HP have the right to ruin someones business and not take responsibility?

Company: Hewlett-Packard Co
Country: USA
State: California
City: Palo Alto
Address: 3000 Hanover Street

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