Hughes Net
Total and utter incompetence. These people need to be shut down

Warning! Stay Away From This Company. Hughes Net Is A Subsidiary of Usenet. You Have Been Warned.

I signed up with Hughes.net last summer for satellite Internet. I had thought that satellite would be a good way to go, but I had no idea that this company is run by a pile of incompetent morons and crooks.
For the first couple of weeks, all was fine, but then my Inet speed got slower and slower till I could hardly surf at all. I got hold of their tech support, after going thru several people on the phone who could hardly speak English and kept passing the buck. I finally got hold of some woman who told me to do the so-called speed test. When I did it and reported the numbers to her, she said it was well within the accepted range. Well there was nothing wrong with my computer and my surfing speed was awful, and I told her so. She was just like, "Oh well, " so I hung up. They must have done something however, because my speed immediately improved. I suspect that the gradual slowing down had been something that they manipulated in order to try to get me to pay for the next higher level of service.
Anyway, time went by and I found myself wonder why I had not yet recieved a bill. At about that time, I logged onto my computer one night and saw a page covering my screen saying that I was delinquent in paying and was about to lose my service. I went to their website and it said that my credit card number was not valid. Well this was interesting because I had not given anyone a credit card number. I told the drooling babboon who set up my dish that I wanted to pay vi snail mail. The chat help online was like talking to a brick wall. The moron I typed to could type nothing back except "You have to pay to get your service turned back on." I got on the phone and after being shunted back and forth by several people who spoke incoherent English at best, I was told that I HAD agreed to pay by credit card. Needless to say, by this time my blood pressure was on the verge of thermonuclear and my eyeballs were bulging from my face as bits of crumbled enamel flew off of my grinding teeth. I had done no such thing. I was told that the only way I could keep my service from being turned off, was to send an electronic check, which I went ahead and did, at a cost of $29 to me above and beyond the bill. The person I spoke with assured me that I would now get an invoice in the mail every month.
Ok, you would have thought that all was straightened out now. Not a chance. Sure enough, no bill arrived the next month and once again the banner covered my monitor screen, telling me I was going to be shut off. I said to hell with it and emailed them, telling them that I was supposed to get an invoice in the mail. Some guy mailed me back and said I was right. However, they went ahead and shut me off. I emailed, saying I was done with them and they could send someone out to pick up my dish and sat modem if they wanted it. I was not going to continue to play this idiot game just because they apparently had no interoffice communications in their idiot company.
About a month and a half later, I got a phone call from some gal who sounded like she was taking a break from selling crack in a New Orleans ghetto. She said she was calling for Hughes about my delinquent bill and that I was going to be charged for, I think it was $890 some-odd dollars. I laughed at her and told her I would sue Hughes if they tried to collect that much from me. She quickly changed her tune and said "Well ah jest might be able to gitcha a setment for the prace of $445. Wouldja all be in ahgreemint on thet sum?"
I thought it over and figured they would probably be able to get me for the cost of the sat equipment no matter what, which equaled about that sum, so I agreed and sent it, glad to be done with these idiots. However, now I am a bit worried, because the thought came to me that I do not have a single bit of assurance that after taking the payment I sent, they won't go ahead and try to get the rest of the aforementioned $890. I guess all I can do is wait and see.

Company: Hughes Net
Country: USA
State: Oregon
Address: Hughes Net

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