Comcast
Online Account PIN Never Mailed After Four Weeks
- 06-04-2008
- 10
I currently have Cable and Internet though Comcast and since I switched my phone service to Comcast month ago I am unable to access to my account on line because it needed a pin # which I was not aware of. When logging in, it prompted me to have my pin# mailed to me. However, it's been 4 weeks and still no pin # sent. So I went to the local branch office and was told that a pin# will not be mailed out to me unless I show my valid ID. What a hustle! When I called few days ago and demanded for the pin # I was told they will mail it out within 24 hours. When I called today the account Manager said it would take 5-10 business days to get my pin #. What a story! Comcast * big time.
Company: Comcast
Country: USA
Site: comcast.com