HitchFinder.com
Misinformation and poor customer service
- 05-26-2008
- 0
I had major problems with this company.in-stock trailer hitch did not ship for 5 days, and no info received to state why. On the 5th day, I called customer support, multiple times, each involving long on-hold waiting.By the end of the afternoon, I had received three different tracking numbers, two of which weren't even valid UPS numbers, and none could confirm pick-up from the company. (I phoned UPS in person with each number, rather than using there online tracking). Besides the different tracking numbers, I also received three different pick-up times. (yesterday morning, this afternoon, and this morning). I finally gave up, I can't wait until next week to see if this hitch has actually shipped. Called to cancel my order, and waited on hold for 30 minutes. After more runaround, they finally agreed to cancel my order. Now all I have to do, is get my 150 bucks back. Wish me luck.
Company: HitchFinder.com
Country: USA
State: Tennessee
City: Arlington
Site: hitchfinder.com