Emusic.com
Taking Advantage of an Extra Click

I recently signed up for a one month trial subscription to Emusic, which included 75 music downloads for $0.99. As part of the registration process I was presented with the option of trying out their new Audiobook download service for a two week trial, consisting of one free audiobook.

I downloaded an audiobook and the music files included in the free trial. But that's when I made a mistake. I clicked on the link for another audiobook and, instead of alerting me to the fact I was about to be charged, the download simply began.

Realizing what I had done, I went to the Account Manager feature to see where my account stood. It was now a billed audiobook subscription to the tune of $10 per month.

I deleted the audiobook in question from my computer and promptly contacted customer service. I was told that, regardless of what I experienced, the charge was made and would stand.

I promptly deleted all of my downloaded files (all 75 of the music trial plus the initial audiobook) and requested that consideration be given to the fact I would not be enjoying ANY of the tracks.

Emusic promptly cancelled my accounts (music and audiobook) and went on pointing out ways I could have been a better informed user. They did, however, acknowledge that there was no form of alert in place to indicate the transition to a billed account.

I have asked for a refund of the $10 without consideration for the $0.99 trial. Even with the refund, I do not wish to keep any of their content.

Since the email support has been nothing but rhetoric, I demanded a phone number to call for customer service. I was promptly informed that & and I quote & "We do not offer phone support". I had take it upon myself to find a phone number to reach a living person.

I have called that number, 212-201-9240, but had no luck connecting with Customer Service or the Operator. Both options led me to a greeting that indicated their voicemails were full. Then the line disconnected. I managed to leave a message on the CEO's voicemail (extension 725), though I have to wonder what help that will be.

Even with the refund, I do not wish to keep any content from Emusic. Any company that makes it that easy to slip into a different membership bracket and then refuses to provide support is one to stay away from.

No wonder iTunes has them beat.

Company: Emusic.com
Country: USA
State: New York
City: Manhattan
Address: 535 5 Ave, Floor 3
Phone: 2122019240

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