HughesNet
Slow Speeds and Terrible Service

Same grievances whilst the variety of other individuals who have published about HughesNet.

- slow rates (particularly post)

- regular arbitrary mistakes while searching

- telephone specialists thatnot understand how to troubleshoot their item

- onsite specialists which are unprofessional and have no idea just how to troubleshoot their item

- terrible, institutionalized customer support

I've been a DirectWay after which Hughesnet client for around 4 decades — since I've no additional option. (Well, lastly WildBlue, a has appeared but, to date, online reviews be seemingly as bad for them for Hughesnet.)

Checking pace happens to be significantly, far slower than advertised. I work-in the computer business and so I know how challenging web over satellite is. And, I actually donot be prepared to obtain the advertised rates. These are best-case situations. I get that.

I purchase the Expert Plus strategy — $79.99/month. Marketed is 1.5Mbps down/200kbps up. The little print claims to anticipate 750Kbps down/100Kbps up. Our program rates (as calculated by their device) have now been ~500Kbps/15Kbps. It is worse in the centre of your day. After 2 weeks of attempting to enhance it by dealing with tech-support and having multiple on site specialists emerge, I quit. After dropping untold hours while about the telephone and waiting whole times for specialists to reach, its simply not worth anymore of my period. I am likely to "created due" using what I've and prevent fighting together.

Our experience with Hughesnet continues to be extremely bad. But, there has been just a couple of shiny places and that I'd prefer to reveal them.

The onsite specialist from South Bay Satellites was educated and qualified. He did anything he might do to repair the issue (including changing the transmitter about the meal, changing the device, changing between numerous satellites and wavelengths). It had been especially relaxing after encounter with prior onsite specialists.

I spent hours knocking my mind against a wall all night with both technological assistance and payment looking to get some quality and payment (reimbursement) because of the bad support. Supervisors could do small or nothing and stated there is no body greater than them to advance to. Discouraged, I looked for other frustratees wishing that somebody had discovered an escalation stage — plus they had. I am mainly publishing this are accountable to reveal it — wishing it'll assist others because it served me when I was a humor's finish.

Contact the Organization Office, push 0 for that Owner and have for Government Customer Service.

Hughesnet Corporate 301-428-5500

For That very first time, I got somebody about the telephone who listened and truly cared that I Would had this type of terrible experience — and was prepared to place his cash where his mouth was. He offered me many hundred bucks in credit (refunding a few months service costs and also the support phone). Although it cannot replace with the full time lost and disappointment, it recognized there is a genuine issue also it was some payment for that trouble.

Prevent Hughesnet when you can.

Should you cannot, record anything as if you are likely to judge. You will need it to discuss with customer support to obtain a return. Do _not_ suppose the massive records they be seemingly getting whenever you call may actually be viewed again — or that you will see actually any report of one's phone.

Company: HughesNet
Country: USA
State: California
City: San Jose
Site: hughesnet.com

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