GoDaddy
Promoting Crippled Services, Non Payment of Refund

On the GoDaddy website, they promote primarily 6 hosting versions. Those displayed are 3 versions hosting only, 3 versions with "Quick Cart" service.

To be sure I would get the services that I needed. I followed through their online Wizard that asks questions pertaining to the use of the website. I indicated that I needed multiple access, downloading (such as ftp for shareware demos), ecommerce cart, and the option to either use templates for the website or build my own.

I sign up for the suggested plan for one year, total package with cart, ssl cert, email, etc., Only to find that the online template process is godawful slow. So I thought I'd opt for building the site manually. I find I can't access my site. No ftp account. I ask support what's up and they tell me that my account in a template only account with no ftp access. Not at all what I requested. They then tell me that I need to "cancel" my hosting plan, then they will prorate my services and refund the remainder of my funds. I then should sign up for the "Standard" hosting plan. I inform them that while I would like to, not a single plan on their site is referred to as a "standard" plan.

I query them again. They inform me that godaddy has different hosting that actually includes multiple ftp user access. Finally, after an hour of searching their site, I find the "hidden" services. I cancel my "WebSite Tonight" hosting plan and signup for the Premium Godaddy hosting for a year with ssl, yada, yada, and inform support I cancel my previous hosting. They go through the motions, send one or two emails indicating a refund was requested, and then suddenly flatly denied the refund.

I have nothing to say about their business model that isn't a four-letter word.
I will be finding another hosting service. If they screw my domain, they can have it, I'll get a different one. Now I see how they made all their money, by deceptive advertising, lies, and broken promises.

Company: GoDaddy
Country: USA
Phone: 4805058877
Site: www.godaddy.com

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