Gamepal
ComGamepal Been waiting so long now! Internet

It all started when i orderd a Dark age of camelot account on the 24/11 They gave me the incored account information so i emailed them back saying the information didnt work Here is what i got back in the email " Hi again,

Order *

I'll mark your email here to be looked at by the accounts managers. They'll get back to you on the incorrect info as soon as they can.

Regards,
Kristi
Accounts Team "

So i waited the next email i got was on the 19/12 saying
" Hi John,

I apologize for you having to wait so long to get this corrected. I have marked your problem as priority. Maybe you should look on the site to see if there may be an account you'd like in trade? If you can, look on the site for up to three accounts that you may like to replace your original purchase, up to 20% more than the purchase. Go ahead and send them to me with your order number, and I'll send that to them to just in case.

Regards,
Mark
Accounts Team "

The last email i recived was on the 25/02
" Hello,

Thank you for your email. We appreciate your business and continued support.

I want to personally apologize for not getting back with you sooner on your order. We are terribly backed up, and they accidently put your email in the wrong folder which I just noticed today. We thank you so much for remaining patient with us while we try to resolve your issue.

We regret to inform you that we are currently experiencing problems with the account you ordered. We believe the password may have been misplaced. After attempting to guess the password for quite sometime, we were unable to fix the issue. We then attempted to contact the game developer to resolve the issue but they are requiring extra information and the response time with them is taking to long. Now we will be able to reset the password, and if we do, we will deliver it to you at NO EXTRA COST, however right now we owe you an account, so we will be providing you with a gift certificate code which can be used to purchase ANY account on our website as a direct result of not being able to deliver this account to you. As an added bonus, we are bumping your order up so you will DOUBLE the amount you paid for as a token of an apology for how long it took to resolve this issue.

Gift certificate code for up to $200: free914891

We deeply apologize again for the wait time, all emails should be faster in the future as a good amount of our team was moved to different departments. We only ask that you remain as patient as possible until we are fully back up and running.

Let us know if you have any additional questions, thank you.

Best Regards,

Chris Clark
Team Leader
Accounts Team
www.gamewar.com "

Tryed to reorder an account never hurd anything since.

Jhonny
derbyshire
United Kingdom

Company: Gamepal
Country: USA
State: Nationwide
Site: gamepal.com

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