MagicJack
Refuses to refund returned product

In the beginning of Feb '08, I saw a commercial on TV for a product called "magicJack". I was intrigued as I always want to save money, and they advertised $19.95 a year for phone service. I was currently using Vonage, which did save me money, but their prices were also steadily rising, so I thought I would give it a try.

On the 5th of February, I ordered a magicJack. Two days later, on the 7th, I recieved it in the mail. After finding out they did not have a local phone number in my state (IN - they lied and said they had numbers in all 50 states), I returned it.

On Feb. 12th, I recieved the email and instructions from returns@magicjack.com for how to return it, and I followed them and did so. I shipped the product back to them on the 22nd, and on the 25th I recieved confirmation via the USPS (I had paid extra to recieve delivery confirmation and the package had to be signed for) that the package had been delivered.

Ten days later, ON the 30th day of my trial, I found a charge of $46.90 to my card. I immediately opened a chat on their website, and talked to "Leslie". I was told that I would immediately be refunded my money. I checked back for the next week, and still had not recieved the money.

I then went back and talked to "Maggie". She promised the same thing, this time telling me to wait 5 days and the money will be refunded. I checked back this morning (this has been two weeks now) and still had not been refunded. So, this morning, I again went to magicjack.com and this time talked to "Solomon". He this time did not even say I would be refunded the money. I was told this time that I needed to stop contacting them and that within 24 to 48 hours I would be recieving an email from the company as to what was going to happen next.

At this point, I will wait for the email, and if I still have not been refunded the money, I will be hiring a lawyer.

Company: MagicJack
Country: USA
State: Florida
City: West Palm Beach
Address: PO Box 6846

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