Ascendtech.us
Bought a laptop battery and received an old used one

I ordered a laptop battery and it arrived and appears to be an old, used battery. The case has scratches and wear marks on it. Nothing in the order said that I was getting a used battery. When I complained, I received this reply:

"Our terms of sale section states that ascendtech.Us carries a mixture of new, used, surplus, and recertified products. We did not advertise this battery as new. It is in a working condition. If you want to send it for a refund there will be no shipping refunded and there will be a 20% restocking fee."

Nothing in their ad says that the battery is "used" either!

This is their exact ad:

This Weeks Special! Free Shipping! Dell Inspiron 1100 1150 Laptop Battery 6T473. No more worries for running out of battery power! You can back yourself up with a secondary battery for your Dell notebook. Lithium ion batteries are longer lived than conventional batteries and do not require replacement as often. There is no battery memory effect with a lithium ion battery you can charge the battery whenever you like without fear of reducing its charge capacity, and you do not need to drain a lithium ion battery completely before recharging it. This Lithium-Ion battery will work with your computer and is compatible with Dell Inspiron 1100 1150 5100 5150 5160 Series Dell Latitude 100L Series notebook.

Dell Compatible Part: 312-0296 312-0079 310-5205 310-5206 451-10117 451-10183 6T473 7T670 8Y849 9T686 BATDW00L F0590A01 J2328 PP07L PP08L

Compatible Dell Models: Dell Inspiron 1100 1150 5100 5150 5160 Series Dell Latitude 100L Series

Specifications:

User smart choice
High energy density, long life power source.
Chemistry: Lithium Ion Battery
Capacity: 96WH
Voltage: 14.8V

There is a huge difference in purchasing a use piece of a hardware or a battery. Batteries have limited life and this battery could fail anytime. This is a total misrepresentation and a underhanded way of doing business.

Company: Ascendtech.us
Country: USA
State: Ohio
City: Willoughby
Address: 4772 East 355th St., Willoughby Ohio 44094
Phone: 2164581101

  <     >