HughesNet
Poor Service

I wish I had found this website before I had ordered HughesNet. I am unable to get DSL and dialup is so slow. HughesNet was installed last Tuesday and in the past 10 days I have had only maybe 3 days total of service (and not at the speed advertised). I have been on the phone with people who have such heavy accents they are difficult to understand and when transferred to Advanced Tech Support, which is in Fla., I am still led through the same routine of changing frequencies, etc. One day I was on the phone for over 4 hours! Tomorrow they are sending the installer techs to my house (2nd time). The first time I was assured the problem is resolved - the next evening the service was gone. We'll see what happens tomorrow. If it is the same story of no service, this equipment is going back and the first charge on my credit card is being removed from my statement after I call the credit card company! Life is too short for this aggravation!!

Company: HughesNet
Country: USA

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