Heritage Web Solutions
Horrible experience

History Web Solutions:

I'm in a reduction for phrases to explain the terrible connection with discovering that the host failed which you didn't possess a back-up newer than July 8.

Once The host returned online, our website AFFPS.com had some outdated files, some missing files, a handicapped shopping cart software, a subsite (Decatur Marketplace) which was totally dropped.

I can't access the shopping cart from AFFPS.com/WAGON/ADMIN.

Your business account with Authorize.net has obtained scrambled information plus some purchases (with numerous titles designated towards the same bill) that never experienced the shopping cart software. Authorize.net can also be keeping some natural purchases which were delivered from our shopping cart software which CAn't be prepared. I've repeatedly requested for this issue to become set, but NO BODY has answered.

Your company is impaired because of the total disregard for customer support by History Web Solutions. I've named often nowadays, but never obtain a call-back.

The only real individual who has shown curiosity about the achievement of our website is Kristina Roberts, and he or she continues to be reassigned to the areas in your organization. I understand that she'd be really unfortunate to understand the website she assisted design continues to be handled with little if any respect by others.

We endorsed Labor Time concerns (acquisitions on our website) by investing lots of cash. Today we're dropping a large number of bucks each time because we can not obtain or access client purchases.

Your telephones are buzzing off the catch and that Iam managing them as best I - can, working late hours. I can't suppose your organization might simply ABANDON work with your day with no curiosity about assisting your customers, but that's what happened. I eventually got your hands on one technology individual by telephone at 5:30 P.M. Who explained he was conscious of the issues but that no body was focusing on it. He explained he'd attempt to achieve his supervisor, but again that produced no reaction.

What'll you need to do to repair our websiteis missing documents? Are you going to consider any preventive steps? How will you run in this way?

I've discovered a tough training with History Web Solutions. IF our website becomes functional again, I'll just utilize it till I've proven a brand new agreement having a new supplier.

Affps

Atlanta, Georgia

U.S.A.

Company: Heritage Web Solutions
Country: USA

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