Symantec/Norton
Symantec ZERO "Customer Service" for non-functioning product

Email I haven't yet sent because I'm awaiting a refund:

After FOUR hours of MY precious time I finally got your program installed on MY computer.

Separate issue:

MAY 3
I - STUPIDLY - purchased & downloaded another 40mb Symantec Anti-virus program for MY SON'S computer (not MY computer).
AFTER 6 HOURS (including 45 minutes waiting for Symantec Technical Support to answer the phone) I could NOT get your program installed on MY SON'S computer.

Your non-English-speaking Tech Support person even took remote control of MY SON'S computer & during the process MY SON'S computer crashed and was disconnected from remote control.

MAY 4
I was unable to restart it & paid $60.00 for a computer specialist come to our home to get it rebooted. At this point I am out $100.00 a good 4 hours of my time and do NOT have an anti-virus program on MY SON'S computer

MAY 5
I spent approximately 6 hours erasing MY SON'S hard drive and completely re-installing his operating system & programs.
In the process I downloaded & installed nod32, a user-friendly, simple-to-install anti-virus program.

Below is proof I paid for Norton's non-functiong program.

Account Type/Number: MyAccess Checking-*
Type: Check Card
Transaction Description: CHECKCARD 0502 DR*Symantec orderfind. Commn
date: 05/03
reference number:
amount: $39.99

i demand a refund of $39.99 - now! - or i will file a lawsuit against symantec, which will also include the cost of my time and any other funds my attorney can squeeze from you. I AM ALSO POSTING A COMPLETE RECORD OF THESE TRANSACTIONS AT usacomplaints.com, and any other website I can find that displays disgusting business practices to the public.

Bruce
Phoenix, Arizona
U.S.A.

Company: Symantec/Norton
Country: USA
State: California
City: Cupertino
Address: 20330 Stevens Creek
Phone: 4084417234

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