Buy.com
Ripoff. Poor Service

On 12/22/06 I ordered TurboTax Home and Business. It was shipped on 12/26/06 and arrived on 12/29/06.
However, it was the WRONG item. It was TurboTax Premier. I contacted Buy.com on 1/29/06 about the error and waited until 1/2/07 to receive the RMA. I mailed the item back. It arrived back at their facility 1/9/07 (UPS tracking). I was told I would receive the replacement in 5-7 days.

I emailed several times and was told it would be shipped soon. However, Buy.com didn't finish processing the order and mail a new item until 1/31/07 (22 days after they received the item back and 5 weeks since I ordered it).

Again it was the WRONG item. It was TurboTax Premier AGAIN. I contacted them again on 1/31/07 and asked them to send me the correct version without waiting another 5 weeks for them to process the order & get it back to me and they have only responded by telling me to return the item and they will mail out the correct version after the receive the incorrect version and process it. Used discount at time, so reordering it will now cost me $30 more.

Company: Buy.com
Country: USA
State: California
City: Aliso Viejo
Phone: 8008000800
Site: buy.com

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