Naturalcures.com Kevin Trudeau Natural Cures
Online membership cancellation support email address lack of response fraudulent charges Ripoff

I ordered the book while I was in the hospital using the 800 number advertised on TV.

I was given a "free" trial membership to the website.

After I got out of the hospital, I attempted to log in so that I might cancel before I was charged a membership fee.

The password was rejected, so I requested the password through the online form. I received no email. I verified that it was not blocked by any filters. I requested the password more than 10 times over the course of a month and a half.

They charged $9.95 to my checking account on January 2.
I sent them the following email:

From: Amber XXXXX [mailto: - @comcast.net] (LAST NAME REDACTED)
Sent: Monday, January 08 11:37 AM
To: 'support@naturalcures.com'
Subject: cannot log in

I am trying to log in for the first time. My email address is - @comcast.net. I have requested the password many times and have not received it. I have verified that it has not been blocked by any spam filters.

I have been unsuccessful in logging in and am requesting that you cancel my membership. I am also requesting a refund of $9.95 which has been charged to my debit card. I did not want the membership in the first place and have been unable to log in so that I would be able to cancel before you charged me.

I appreciate and enjoy your books, and I feel that they provide all the content I desire.

Respectfully,

Amber XXXXX

I received no response. I sent a second email:

From: Amber XXXXX [mailto: - @comcast.net]
Sent: Thursday, January 11 12:55 PM
To: 'support@naturalcures.com'
Subject: cannot log in

It has been three days since I sent this message and I have not yet received a response. Please do me the courtesy of acknowledging my email.

Thank You.
Amber XXXXX

I received no response. I sent a third email:

From: Amber XXXXX [mailto: - @comcast.net]
Sent: Monday, January 15 12:38 PM
To: 'support@naturalcures.com'
Subject: Please help. Your immediate attention is needed.

Yet another four days has passed and I continue to await a response to my request. If I do not receive a response within the next 24 hours, I will have no choice but to assume that you have no intention to provide customer service, and I will take appropriate actions with my bank to get my money refunded and to assure that you do not continue to charge my account. I will also be contacting the attorney general of my state and the state from which you do business.

24 hours is the generally-accepted amount of time considered reasonable for a response to a customer support request via email. I look forward to your response.

Respectfully,
Amber XXXXX

I received no response. I sent a fourth email:

From: Amber XXXXX [mailto: - @comcast.net]
Sent: Thursday, January 18 12:53 PM
To: 'support@naturalcures.com'
Subject: Please help. Your immediate attention is needed.

I am very unhappy to find that yet another charge for $9.95 was debited from my account on January 16th; A mere 14 days after the first transaction which I have blatantly disputed. I assume that you are not concerned at all that I am intensely aggravated by your complete lack of response regarding this issue, and I consider this second transaction to be nothing more than a fraudulent transaction placed to test the efficacy of the actions threatened in my prior email. Regretfully, I have not yet had the opportunity to take action due to a busy schedule, but the priority I have placed on this issue has now been elevated by this second transaction wrongfully debited from my account. I assure you I intend to settle this matter to my satisfaction.

Incredulously,
Amber XXXXX

I then proceeded to dispute the transactions at my bank, cancel the debit card, close the checking account, and log on to usacomplaints.com and file this report. I will also be sending this information to the FTC, and the attourney generals as I had promised in the third email.

Do not give them your card number for online access. They will not allow you to discontinue your membership.

Amber
Renton, Washington
U.S.A.

Company: Naturalcures.com Kevin Trudeau Natural Cures
Country: USA
Site: www.naturalcures.com

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