T-Mobile HotSpot
Ripoff Albuquerque New Mexico

T-Mobile Hotspot is very "consumer unfriendly". They design their monthly unlimited service to make it easy for T-Mobile to "inadvertently" bill you on a continuous basis after you have terminated the account. If you are at a hotel and they charge $10 per day and you stay a week, it is cheaper (or so you would think) to sign up for 30 days at $39.99.

Unfortunately, even when you inform them that they are to cancel and not resume beyond the month, it falls upon deaf ears and they continue to bill you. If you have it on a corporate AMEX, the crooks at T-Mobile think they have it made because AMEX automatically pays the charges.in fact, T-Mobile will keep billing your AMEX and this nonsense is very hard to stop. There ought to be a law prohibiting such unethical billing schemes.

If someone wants to have repeated periodic billing, it should have to be affirmatively requested, and not be the default. It is far too convenient for T-Mobile to say, "we didn't know you cancelled", and continue to rip you off. Ie: steal your money; bill for services not rendered; bill you for services never utilized; bill for services never requested; bill for services never authorized.

If T-Mobile wants to continue to be a strong part of our cyberspace marketplace, in such places as Starbucks, Borders, and hotels, then T-Mobile HotSpot needs to cease such unethical billing practices and reimberse for unauthorized charges made to innocent consumers.
One can tell that this is a sleazy operation just by reading their "Terms and Conditions". Here is an excerpt from the T-Mobile HotSpot T&C's:

3. Mandatory arbitration; dispute resolution. You will first negotiate with us in good faith to settle any claim or dispute between you and us in any way related to or concerning the agreement, or our provision to you of goods, services, or units ("claim"). You must send a written description of your claim to our registered agent (see sec. 20). If you do not reach agreement with us within 30 days, instead of suing in court, you agree that any claim must be submitted to final, binding arbitration with the american arbitration association ("aaa") under its published wireless industry arbitration rules, which are a part of the agreement by this reference and are available by calling the aaa at 800-778-7879 or visiting its web site at www.adr.org.

You must serve our registered agent (See Sec. 20) with a notice of an arbitration in order to begin an arbitration. This agreement to arbitrate extends to claims that you assert against other parties, including without limit equipment manufacturers and dealers, if you also assert claims against us in the same proceeding. The Agreement involves interstate commerce and despite the choice of law provision in Sec. 22, the Federal Arbitration Act and federal arbitration law govern arbitrations under the Agreement.

An arbitrator may only award as much relief as a court having jurisdiction in the place of arbitration, limited to the same extent that a court would limit such relief and consistent with the provisions of the Agreement. An arbitrator may order injunctive or declaratory relief (so long as that injunctive or declaratory relief does not apply beyond your dealings with us) or summary judgment under applicable law. AAA has a fee schedule for arbitrations.

You will pay your share of the arbitrator's fees except: (a) for claims less than $25, we will pay all arbitrator's fees and (b) for claims between $25 and $1000, you will pay $25 for the arbitrator's fee. You and we agree to pay our own other fees, costs and expenses including those for counsel, experts, and witnesses. Visit www.adr.org arbitrator fee information in hardship circumstances.

Neither you nor we may be a representative of other potential claimants or a class of potential claimants in any dispute, nor may two or more individuals' disputes be consolidated or otherwise determined in one proceeding. While the prohibition on consolidated or classwide proceedings in this Sec. 3 will continue to apply: (a) you may take claims to small claims court, if they qualify for hearing by such court and (b) if you fail to timely pay amounts due, we may assign your account for collection and the collection agency may pursue such claims in court limited strictly to the collection of the past due debt and any interest or cost of collection permitted by law or the Agreement.

You and we acknowledge and agree that this sec. 3 waives any right to a jury trial or participation as a plaintiff or as a class member in a class action. If a court or arbitrator determines that your waiver of your ability to pursue class or representative claims is unenforceable, the arbitration agreement will not apply and our dispute will be resolved by a court of appropriate jurisdiction, other than a small claims court. Should any other provision of this arbitration agreement be deemed unenforceable, that provision shall be removed, and the agreement shall otherwise remain binding.

Who the *&*& do these folks think they are? Royalty?
This is the halmark of a sleazy vendor. I hope they change or their business plummets.

John
Garden City, New York
U.S.A.

Company: T-Mobile HotSpot
Country: USA
State: Nationwide
Address: Box 37380
Phone: 8778227768

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