The Gift Assistant
Ripoff gift card NOT REALLY REDEEMABLE

The Gift Assistant offers cards similar to debit cards. You load money on them, give them as gifts. The gift recipient can then redeem the card with The Gift Assistant at any of numerous merchants such as Old Navy and Best Buy. The Gift Assistant then sends you the merchant cards.

I reedemed one card on 12/27/05 and one on 1/26/06. After several emails and telephone cards that the merchant cards were not received, I received a phone call that the merchant cards were arriving on March 3 and would be sent out.

I called on March 17 when I STILL didn't received the merchant cards and was told they were "having a problem with their merchant card supplier." They said they would send the merchant cards in a "reasonable time" but would not say what was a "reasonable time." I asked for my money back, and was told they could put the money back on the debit card. As if that is any solution.

I asked for someone higher up, and was told they would forward my request to the president or vice president, neither of whom were in the office. Supposedly, I am to get a call from one of them on March 20. I told them I would be contacting the authorities on March 21 if they were not going to provide either the goods or a return of my money.

This is a scam. They take your money and provide nothing in return. Their website seems legitimate, but they do not mention anywhere that once you redeem a card, too bad. There is no merchant card coming your way. They have just taken your money.

Company: The Gift Assistant
Country: USA
State: Ohio
City: Cincinnati
Address: 1776 Mentor Avenue
Phone: 8774438770

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