Multiwave Direct
(mwave.com) Ripped of by mwave.com, the business that doesn't give a damn!

Freaking Mwave. I swear I'm not buying any more computer parts online. I paid for: 1) overnight shipping, and 2) assembly and testing of the hardware. I got: 1) either a defective motherboard or a defective processor and 2) the privelege of paying to have it shipped back and waiting on replacement components.

I talked to mwave's tech support twice (a long distance call) and the engineer I spoke with admitted the motherboard or the processor had to be defective. He couldn't answer why this was the case since they were supposed to assemble and test the hardware. He sent me to customer service for an RMA.

Customer service said the assembly and testing doesn't guarantee the hardware will work. So why would anyone ever pay for assembly and testing then except because they were deceived?

At this point I'm going to ask for a refund and go to Frye's for the replacement hardware. Mwave will never get my business again. I only wish I wasn't out the time and the expense of shipping.

Jeff
Dallas, Texas

Company: Multiwave Direct
Country: USA
State: California
City: City of Industry
Address: 17901 E. Ajax Circle
Phone: 6269129285

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