SmarterMall
Ripoff dishonest incompetent scam ignoring

Do not use this company!

I ordered a replacement USB cable for my Vivitar 3330 digital camera. The price was the cheapest I could find on the web and the website seem professional enough so I made my purchase.

I should have realized something was wrong when the started e-mailing me incorrect delivery information. Eventually I had to drive over an hour and pay a fee just to pick-up my cable.

Then... It was the wrong cable. (Despite telling them of this, their website still contains the wrong information).

I sent several e-mails to their customer services department most of which were ignored. I posted back the cable to them and awaiting my refund.

It never came.

It has been over three months since I first ordered the cable and still no refund. I'm constantly e-mailing the company to find out what has happened but most e-mails go unanswered. When they do reply it is some generic e-mail saying "We will refund your credit card when the item has been returned"

I have asked for contact details to make a complaint, but all those e-mails have been ignored.

The whole ordeal has felt like I've been scammed. My next course of action is to report them to my credit card company and get a refund from them.

If you want to order anything from this website - DON'T! It may seem cheaper, but it will give you many headaches in the long-run.

Vincent
Montreal, Quebec
Canada

Company: SmarterMall
Country: USA
State: Illinois
City: Peoria
Address: 2130 Townline Road
Phone: 8778764762

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