Symantec Corporation
Refused to honor rebate, claimed documentation not submitted, but it was. Rip-off!

This is a growing problem: a mail-in rebate is offered as a sales incentive, but when all instructions are meticulously followed, a postcard is received months later claiming that instructions were not followed or documentation was lacking.

Thousands of consumers are being duped into buying products, expecting to receive a rebate, but a substantial proportion of them never receive the rebate, and attempts to contact the vendor and resubmit are thwarted by the company's labyrinthian contact options.

This particular incident relates to a software purchase rebate offered by Symantec, who is infamous for this behavior, but the problem is widespread.

Company: Symantec Corporation
Country: USA
State: California
City: Cupertino
Address: 20330 Stevens Creek Blvd
Phone: 4085178000

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