AT&T
Rude Store Reps and $200 Fee to Speak to Apple Technician

This is the third time I have had horrible service with the Florence (radio dr) AT&T store. The representatives are rude and speak to you like you're stupid. Simple question as to why would I need to pay $200.00 to speak to an Apple Technician when I thought I had purchased an insurance plan that would cover technical issues, was answered with, "well I guess thats just what you have to pay to speak to a technician" as the rep smirked and laughed into the phone. (His name was Trevor). If you go in the store to buy something you can't beat people off with a stick, but tell them you have an issue with your I-phone and before you get it out of your mouth good they cut you off and say "you will have to call Apple Care for that." I've been with AT&T for almost 13 years, but I have recently started checking out some other carriers just to see if they actually value their customers. This is the second time I have had this same Wi-Fi not working problem, had to get a new phone shipped to me last time and now this one has done it too! I am getting pretty aggravated with Apple and AT&T.

Company: AT&T
Country: USA

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