Regence Blue Cross & Blue Shield
Provider Customer Service Interruption

Regence Blue Cross/Blue Shield has grown increasingly difficult to work with. For 5 years, they have changed their automated phone systems to poorly re-direct providers, make them wait in excess of 20 minutes, and now they refuse to even answer your questions on the phone; you must have an account online for general questions and simple eligibility & benefit checks. Regence's online tool is just as useless as its telephone helpdesk and now I'm being re-directed to their tech support because their website is poorly designed. Regence will then re-set your password and make it even more difficult to request a new one and now they have prevented me from not only doing my job today, but even from logging onto their website to submit a formal complaint.

Company: Regence Blue Cross & Blue Shield
Country: USA

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