Aspen Dental
Poor work/high prices

If you need dental care, find a real, respectable dentist. This company does poor work and is all about the money.

I had my teeth pulled in November. It is now and I'm still having problems. Aspen promised me a five-year guarantee on its work. However, a year after I was first treated, they began charging $170 for annual "exams." You have to pay for the exam once a year, or they will not treat you. This "exam" consists of a dentist looking around your mouth for less than five seconds.

I really went through hell with these people. I had my teeth extracted in 2006. For the next 2.5 years, I was in their office at least once a week with problems. The first set of teeth (after the temporaries) looked awful and made my jaw jut out. The second set they made me kept breaking.

I've had nothing but problems with the third set, which I didn't get until March. I can't chew correctly. I can't eat steak, a piece of fresh fruit or pizza (my teeth can't bite through the toppings, so I end up pulling off the cheese when I try to take a bite). Same with sandwiches — I pull out the insides whenever I try to eat one.

The teeth come loose and food gets under them when I eat if I don't put on a lot of adhesive — so much that it oozes all over my tongue, cheeks and teeth. I have to scrape off the excess with my fingernail or I end up eating with a mouth full of adhesive. Aspen tells me they might ruin the dentures if they try to fix the problem.

They also talked me into getting implants. A big ad in their waiting room showed a man with dentures biting into an apple. They told me the implants would enable me to eat anything, and also that I could leave them in all day without using adhesive. I spent $1,200 on four implants.

All of them eventually fell out, and caused me a lot of pain. Aspen kept replacing them. Then, they referred me to a dentist in another office. He told me he would never have put in the implants. There was no chance they would stay in because of my bone structure. I have to wonder why they didn't figure this out before I spent the $1,200.

The worst part about this is that I always have to be thinking about my dentures. I have to be sure that I'm near a bathroom when I have to add more adhesive (every three or four hours). I can no longer hike, camp or ride my bike long distances. Aspen greatly reduced my quality of life.

I do understand that dentures are not the same as natural teeth, and there are bound to be problems. What I don't understand is why my grandparents had fewer problems with their dentures 40 years ago then I'm having with mine in the 21st Century.

On top of all this, my employer required that I take vacation or personal days for medical appointments. I used every single day on Aspen Dental appointments for two years straight.

Actors in Aspen's ads claim that Aspen "gave me my smile back." All I got was pain, inconvenience, frustration and a $7,200 bill. If anyone is part of a lawsuit against Aspen, please let me know. They need to be stopped.

Company: Aspen Dental
Country: USA
Phone: 8772774354
Site: aspendental.com

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