Wiley X Eyewear
Bad Warranty on products

Health & Medicine

Bought a pair of Wileyx polarized sunglasses for $75.00 from a local dealer.
Had them for about a month and the lens coating started to peel and melt off. I sent them back to the company for repair.

They sent them back with a letter stating they were not covered under warranty.
I called customer service on 7/18. The lady said that they had been discontinued and not covered under warranty.

I believe that WileyX should have offered to replace them with another pair of sunglasses that were comparable to the ones I have. It is not my fault that they discontinued a product. They need to stand behind their merchandise.


Company: Wiley X Eyewear
Country: USA
State: Mississippi
City: Livermore
Address: 7800 Patterson Pass Rd. Livermore, Ca
Phone: 8007767842
Site: wileyx.com
  <     >  

RELATED COMPLAINTS

Maui Jim Sunglasses
Maui Jim Crap Sunglasses

Luxotica Wholesale
Ray Ban Sunglasses/Oakley etc. Questionable Warranty for overpriced products

Maui Jim Sunglasses
Not like it used to be! - Repairs

Maui Jim Sunglasses
Poor quality lens coating

Eagle Eyes as seen on TV
Poorly made defective product

Oakley sunglasses
Oakley csr sucks! - Flak Jacket sunglasses

Oakley
Pay a premium for glasses, don't expect customer service!

Sears
Waiting for glassses - progressive lens

Academy Sports Outdoors
Sold me a pair of Defective Ray-Ban Sunglasses and Refused to Give me any customer Service

Safilo USA
Ripoff not honoring 1 year warranty want to sell me another pair of glasses instead