Rush Fitness Complex
Signed contract & rep changed it when it was already signed

I went in on Sept. 30 2010 to sign up again for this gym because I was paying 53.00 on a month to month contract. I got a good deal of 24.00 a month... Well I was happy about that. My boyfriend and I workout together a lot and requested information about the Elite program where you can bring 2 friends with you. I was told by two different member service reps that it was a month to month billing and it would not be a problem to cancel anytime.

So I signed up with Rhonda and she told me she would get everything together after I already signed she did not give my copy of the contract after we got done working out. Well... I trusted her because when I did sign it... It did not sure any dates... Of service. Just showed I upgraded to elite. Well thinking she was an honest person... I did not look at the contract when she handed it back to me... Big mistake. I find out by another rep that I was stuck under the elite until my original contract was up. All I want to do is drop the extra service charge for the elite of 19.00, but I am 80% sure I will not get anywhere with the manager tomorrow at the Aloca Branch.

He will just say... That I signed it... But what she did was take the contract and entered in dates after I signed it. She said she needed to put my first months and last months payment in the computer. Meaning to sign up for this service I had to pay last months & 1st months. Why... I don't know... But I should have used my brain more. Well my boyfriend was there as well and heard everything I asked and her answers. I am very disappointed because I did not use the service enough because my boyfriend lives 4 hours away... I just got it so we would not have any more problems when we wanted to work out together. Do not join this gym... Find somewhere else. I already filed a complaint with the BBB.

Company: Rush Fitness Complex
Country: USA
State: Tennessee
City: Alcoa

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