Cvs
Pharmacy

Went to CVS to pick up a prescription for my elderly mother that had been called in several days before. Was told that there were no refills remaining, the doctor would have to okay a refill, they needed 72 hours. However, the bottle CLEARLY says that there is one refill remaining and when I checked the records online the record shows one refill remaining.

When I explained that the bottle showed one refill remaining I was told that I must have an old bottle and once again was told that the doctor had been contacted and that their computer showed no refills remaining. The Pharmacy Clerk kept calling me "sweetie" which I found to be rude and condescending. When I tried to explain the simple math to the clerk, she told me she had patient to help.

They refused to check the information on the label or explain why there was a discrepancy. It makes one wonder if they are scamming customers.

Company: Cvs
Country: USA
State: California
City: Santa Rosa

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