Western Dental Center
Bait and switch tactics. Dishonest dealings. Harrasment. Can't get anything straight

My son and I were searching for a good reasonable dentist. I found Western Dental in the phone book and called them. I called them 3 different times to make sure this was what we really needed. I got ahold of 3 different ladies and each time, each one told me that when I joined Western Dental, I would pay $114 for a one year contract, I would be charged 20% down and monthly payment for the balance. That sounded really good so I made an appointment. After waiting 4 hours, we got in for exrays and exam. I was told that I would need to pay the full amount that day for an extraction. I asked where was my 20% down but got no response so I had to decline any work. When my son was examined, he had a lot of work to be done and was told he would need 80% down. Once again, I asked what happened to the 20% down and was told that because there was a lot of expensive work, they needed 80% down. Why didn't they tell me that before we came in. Under those circumstances, I would never have made an appointment. I believe that was a bait and switch tactic. We could not come up with that much money so I could not see why we needed to pay $114 for something that we could not use under the circumstances. They should have been up front on all this before I every agreed to make an appointment. So, when I got home, I went online and stopped payment on the $114 check. Since then, I recieved 2 letters telling me that I wrote a bad check on insuffient funds (which I did not) and that I could get in big trouble. Neither can they get anything straight. One time my son owes the $114, the next time, I owe the $114. Then they switch it back again. I wrote two letters, one to PA and one to CA offices explaining the situation. I have called and talked to many different people and it all falls on deaf ears or they pass me on to someone else. They also are charging at least $25. Every month for late charges. They are totally deceitful and dishonest in their deallings and I do not owe them anything.

Company: Western Dental Center
Country: USA
State: California
City: Antioch
Address: 2590 Sycamore Dr
Phone: 9257761140

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