Wu Yi Tea
Unauthorized charges

After (successfully) cancelling my order in the time frame stated in my order information I was horrified to see SEVERAL unauthorized charges on my bank statements. I called my bank and was given THREE different telephone numbers for these strange charges. Each charge shows up under various names with different telephone numbers. I called them all and they have the same prompter and the same phone speech. I determined these are all from the same company and they are showing different names and using different numbers. Their customer service reps are not trained properly and have poor attitudes. They are EXTREMELY vague when asked where these charges are incurring from and how to stop them. They refuse to explain how these charges can be taken out without a signed consent or invoice. I continued to call until I was forwarded to a supervisor. He then explained that when I signed up for the tea that i'm agreeing to the "trial offer" which just so happens to include a membership to an outside company that has various names for various charges. Thus, those are the different names and charges that appeared on my card. He said the terms are on the bottom of the website AFTER your payment information. I cannot believe this is legal. Even though I cancelled well within the "trial" time frame with Wu-Yi tea AND was refunded for that original product. You have to call a SEPERATE number to cancel your "membership" with this SCAM company you now unknowingly belong to. This seperate company is called COMPREHENSIVE WEIGHT LOSS. So you can automatically become a member by buying Wu-YI Tea but, you CANNOT cancel this "membership" when you cancel the tea itself??? SCAM. The supervisor was very helpful BUT this whole process was soo frustrating due to the incompetance of the call center staff and having to track this company down. I'm sure there are people all over the country without the means to figure out what is going on. They are being charged these OUTRAGEOUS charges for nothing. So sad.By the way I never did figure out what I paid for??? What did this "membership" include??? I never got a damn thing other than a unauthorized charge.

Company: Wu Yi Tea
Country: USA

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