Douglas Womens Center
Bad service

Our 16-year old child was planned to get a Coposcopy, a process to determine if you might have cervical cancer, on September 10 at 1130am with Lew-Ann Lenfest, Nurse Specialist at Douglas Womens Center. My partner was ready to create her towards the visit since I had been totally flooded at the office and not able to provide her myself; nevertheless, I obtained a phone from him at 10:00am declaring that his boss was getting him towards the IM for stitches in his palm from a collision at the office and he's unable to provide her any more. I made preparations to operate from the workplace and obtain my child towards the visit; I focus on the South of Atlanta and might have the full time to obtain there easily left-right away. I'd have considered deleting the visit, nevertheless we'd previously needed to reschedule once due to a scheduling clash at the office (Lew-Annis nurse stated the only real time-slots available were late-morning, that doesn't work very well for operating parents) and also the next appointment we planned she'd her time, I named her nurse and he or she stated we'd need to reschedule due to that... Which means this was our third-time around and used to do not need to skip it again, my child is truly concerned about it and every time she gets annoyed in the considered a process being completed and an abnormal papsmear, and so I couldn't do this to her again.

I became popular for that appointment and named Douglas Womens Centre at 11:23am declaring that I had been on my method but may likely be considered a couple of minutes late and described my situation; the ladies about the telephone mentioned that she'd need to request the nurse if she'd have the ability to observe us if we're overdue and place me on-hold... When she delivered she stated we'd need to be thereby 11:35am... I informed her I'd do the very best that I will and went just like a lunatic towards the visit... Coming to 11:38am... I slipped my child at The doorway and informed her TO OPERATE! She went thus quickly her flip-flop flew down and he or she went thru your doorway with flip-flop at hand eager to be studied set for the visit... From the period I acquired up there, one minute later-after parking, I came across my child with holes in her eyes declaring we couldn't/wouldn't be viewed w/d Lew-Annis nurse had show up a couple of minutes earlier declaring it had been too late. I described again how sorry I had been and my conditions to be tardy and pleaded together to let's be viewed... I received ZERO empathy from the front-office team. I requested to determine the nurse that had made a decision and so I might clarify the circumstances to her... She arrived top as well as had ZERO empathy for me personally and my child... Aside from our conditions. I had been ultimately provided a-1:00pm time-slot... I'm uncertain why I had been never informed about this time slot before, the only real moment I had been actually told I really could create a scheduled appointment was 1130am... But at this time I'd dropped my whole morning and pushed 90 mph to make the journey to my visit and also the cold-hearted team was standing there taking a look at me like they didn't realize why I had been so annoyed... They didn't worry about my day, my kids watery eyes and apparent frustration... They cared about very little. I went off... I dropped it... And that's NOT who I'm. I cussed at them when I quit and questioned God for forgiveness later... But actually at my cheapest low when I informed the team to visit Heck Lew-Ann's personal nurse experienced the nerve to holler out in my experience in the top table that she'll notice me there... Talking about viewing me in hell. Therefore not just did I not obtain an ounce of empathy or comprehension from the team but I also obtained ridicule from her nurse after I was clearly at my wits end, eager and sobbing when I quit with my child. I have never been so upset and discouraged as I was recently when this happened... I was ten minutes late for my visit and had conditions occur that created me overdue; I must have obtained some comprehension in the team but rather we were handled like we were dust.

Company: Douglas Womens Center
Country: USA

  <     >