GNS, Nutra Lane
And Other Names Order free sample of ResVer XP, tried to cancel next day before shipping, no way
- 06-26-2009
- 10
Yesterday, 06/25, I found on Twitter some link about Resveratrol, clicked on it to see what was there. Web site was http://www.news13direct.com/. Cathy Diaz, the journalist, was advertised 4 products. Why celebrities advertise some companies: American way to get more money for themselves. Three of them look as the same, different distributors. The product ResVer XP on Web site was from GNS/Nutra Lane.
I filled the form for the free sample, and then Web Site opened other page to offer some product. I clicked "I do not want to add to my order". Then open other Web Site, and so on about three times. Then full page of product was displayed. How can I get out from it? I closed the Window. No messages about "This is your order number, this is charge put on your credit card".
After this I came back to their Web site and clicked on "Customer Support", then I filled the form with my email and message asking to send me back my order number and charge. After that I found their telephone number and asked the same question. Then I asked Representative: What do you think, when the order will be shipped? He told me about 7 days. OK.
The next day, 06/26, I decided to cancel the order. I called to the same Customer support, talked with other Rep, with her Manager, and they told me they shipped already the order yesterday. "We are sending orders every 15 minutes" - the manager told me. I told "I did not get any email about it"."This is not our policy" - was response.
I called my credit card company and asked "Did I have a charge of $3.97 on my card and who put it?". The answer was: "Yes, the company name is Nutra Lane, tel. Number 800-595-4670" (the same as for GNS). After that I sent several emails to cancel the order to Customer support. No answer from them this time...
P.S.in the last minute I have got email from the Customer Support telling me: "You have been deactivated from the auto ship list". But I did not order it in the first place...
Company: GNS, Nutra Lane
Country: USA
State: Colorado
City: Arvada
Address: 6452 Fig St
Phone: 8005954670