Labcorp
Very Rude and REQUIRE credit card info. Prior to being seen

I went to labcorp on 5/8/09 to take my glucose test for pregnancy and was on a limited timeframe due to the nature of the test. I walked into the office and handed the clerk my dr. Forms and my insurance card. The clerk told me he also needed my credit card informations. When I asked him what the credit card was for he said they keep that on file so when they get the bill from the insurance they can just "bill" my credit card. I asked the clerk if I could get a receipt for the amount they will be charging me today and he stated he would not be charging my credit card today he will be billing it at a later date and I would find out when I receive the receipt in the mail. I told him I do not feel comfortable handing out my credit card information and continued on to say if they could give me a receipt of how much I will be charged for todays service I will give him my number. As he continued to state he just wanted to write the number down and file it with my information he handed me the new "Credit Authorization Program" and insisted it was a corprorate mandate now. At that point I, again, told him I get billed through my insurance company and had never heard of this "policy" As I said that he gave me my forms back and told me if you don't trust me then I am going to refuse your service. I immedialtly contacted my dr. And my insurance company to find out if this is a true "agreement" and either one of the had ever heard of this policy. I filed a complaint with labcorp corporate who insisted this was a miscommunication and the manager would be calling me back for a "formal apology" but by this time I had already spend 2 hours waiting and it was too late for me to get my glucose screening. I will now have to go to another "wonderful" labcorp first thing in the morning for the screening that should have taken 5 minutes to complete.

Company: Labcorp
Country: USA
State: California
City: Westminster
Address: 15064 Moran St #B
Phone: 7148944624

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