GNS Inc
Acai Berry rip-off!

I ordered what I thought was a free sample of the Acai Berry product. I was drawn in by the reference to Oprah and Dr. Oz. I was charged $3.97 in shipping. When I read the fine print I saw they planned to charge me an additional $79.90 for the product after 21 days!

I phoned them and requested a cancellation of any further products and any further charges to my credit card. I spoke with "Leigh" and received a cancellation number, and was assured that no further charges would be made. "Leigh" didn't say anything about returning the product I had already received.

Later I received a $79.90 charge to my credit card! I phoned and was told that this was a "free trial" not a free sample, and that I had been required to return the product with 30 days to avoid the charge. I said I could return it now, since I had not used or opened it. She said it was too late, and that all she could do was give me credit on other products. I said I didn't want any other products; she said she didn't have the authority to help me but would have a supervisor call me and they could help me. I gave her my work and home phone numbers and the hours I would be at each number.

The next day I received an email from them (no person's name attached) saying they tried to call me but got no answer (untrue, as I have a direct line into my office and their number did not show on my caller ID at home). They forwarded terms they said I agreed to when I placed the order (I had never seen them before). I answered the email, gave them the history of my conversations, etc. I asked them why "Leigh" didn't explain this when I called, which would have given me plenty of time to return the product, and I asked them to please accept return of the product and give me a refund.

Today I received an email saying there is nothing they can do, and wishing me luck with my weight loss! I tried to reply to the email and also to send another email to a separate address on their website; both were returned as undeliverable, so perhaps they have blocked my email address from their server?

I will be filing complaints with the BBB and the attorneys general of Kansas and Colorado; I also plan to write to the Oprah Winfrey Show telling them how this company is using their good name to defraud people. I doubt any of it will do any good for me but it might it help someone else avoid being ripped off!

Company: GNS Inc
Country: USA
State: Colorado
City: Arvada
Address: 6452 Fig St, Ste A
Phone: 8005954670

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