Luminous Brites
Took $88.97 out of my account but I got a refund!

To be brief:
I ordered the free trial for $5.99 on 10/8/08
They took $88.97 out of my account without permission on 10/30/08.
I reported them to:

Federal Trade Commission www.consumersentinel. Gov
IC3 Internet Crime Center www.ic3. Gov
Glendale Chamber of Commerce www.glendalechamber.com
Better Business Bureau www.la. BBB.org

But the best thing I did was to email them 2-3 times per week demanding a refund.
To: support@luminousbrites.com
Subject: 1st REQUEST (2nd request, 3rd request and so on to create an email trail)
Here is what I said in the body: (I saved this verbiage and cut/pasted)
(I always started by repeating the number of request from the subject line and the date)

5th request - november 20

My name
address

Luminous Brites

"You billed my debit card for $88.97 - you had no authorization to do so.
Pls give me an RMA number to return this stuff that I never ordered for a full refund.
Each of my emails is saved and time stamped."

After my 6th request email on 11/21/08 they finally answered me and offered to give me half back - they said:

"Since you did not cancel your trial membership within the 20 day allowed time period, what I can do for you is to let you keep the (2) extra bottles and give you a refund of $34.99, which would be half of the total you were charged, minus shipping charges since we can not refund those."

I ABSOLUTELY REFUSED THIS OFFER - here is my response on 11/21/08:

"NO - I want a full refund - of course I didn't cancel my trial membership - I never signed up for a trial membership. I am taking this ALL the way until I get a FULL REFUND."

On 11/29/08 I received a full refund via my bank account.

If all 37 people who are on usacomplaints.com regarding Luminous Brites follow this procedure and get a refund, then maybe people like this will get the idea that we aren't going to stand for this - so please take the time to do it!

Company: Luminous Brites
Country: USA
State: California
City: Glendale
Address: 3600 OceanView #2
Phone: 8663601477

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