Wu-yi, Living Lean
Wu-yi - living lean warning! Big time scam! Takes money out of your account after cancelling, deceptively signs you up for something you know nothing about when ordering tea

I ordered the Wu-Yi tea after clicking on a link in a health newsletter email I regularly receive. I paid $6.95 for priority order and shipping. When I checked my bank account the next day, there was a charge for $6.95, then another one for $1.25 for something I had no idea I had signed up for. An email I received explained that it was a free trial that was offered with the Wu-Yi tea order - only problem is, I was never offered nor did I accept this free trial. I checked out the program, decided it was too time consuming so I sent them an email asking how I cancel the program so I wouldn't loose any more money. They gave me a number to call if it was ordered through Wu-Yi. (That number was 866-396-5711 for my fellow victims who are at a loss how to cancel). I called them, they gave me a cancellation number and I hoped that was that. Now I notice there is a $19.95 pending charge to my account. I assume that it's Living Lean because of what other victims have said and I don't have anything else for that amount due to automatically come out of my account. I called them about it, they said that my account had only been charged the $1.25 and that my account had been cancelled. I will know for sure if it's from them when the bank posts it. They informed me that if it was them I had to send them a copy of my bank statement before they would credit it. Now to the tea -when I received my tea there was little information in the box, no invoice, receipt or contact information, just a couple of diet program books. I tried to find the site I ordered from by doing a google search and found hundreds of consumer complaints on this product. Usually I'll do a check on a company before I buy, but this time I didn't. After reading some of the reports I thought I'd better cancel quick so I don't become another victim in their scamming. I did a live chat, found out where to send it back, confirmed that if the product was received back before the end of the 14 day free trial, I would not be billed the $29.95. I sent the product out on 6/3/08, had delivery confirmation that they received it on 6/6/08 and then on 6/13/08 my account was charged $29.95. I got into a live chat about this giving them all the information on return and they assured me I would get a refund in 7-10 business days. We will see. I fear that this will go on for months like others who have been scammed this same way, but I intend to keep on top of this so it doesn't continue. I suggest to anyone else caught in this web of deception to keep good records of returns, chats, phone discussions, etc.inform your bank about the unauthorized charges, watch your account regularly and if necessary, change your account number.

Company: Wu-yi, Living Lean
Country: USA
State: California
City: Ontario
Address: 5300 Ontario Mills Pkwy, Unit 400

  <     >