Liberty Medical
Haven't Got Their Act Togethe

On approximately June 5 I contacted the company by phone to enroll in a medical insurance and fulfillment program for senior citizens on Medicare. I told the person I spoke to that I was out of test strips for the testing machine I use, as I am diabetic and test my blood every day.

She told me she would send me strips by the following Tuesday and would immediately enroll me in Liberty Insurance Medical Program.

On Friday, June 13th. I received a letter in the mail from Liberty called "Authorization of Billing". I had not received my test strips as promised the previous Tuesday. ICalled the company on Monday and was told the Florida Office of the Company did not cover my Insurance Provider and was transfered to the Liberty Office in Salem, Virginia.

The individual I spoke to there told me that Liberty did not cover the Medical Plan I was enrolled under and that my file had been transfered to their office.

I was never called. I never received my test strips. I was told I would have to start all over again in order to be covered by Liberty.

What a frustrating experience! I would never deal with a company that took inefficiency to new heights! If this is the way I was treated before I ever became an actual customer, I can only imagine what it would be like getting all of my diabetic supplies on an ongoing and regular basis.

Company: Liberty Medical
Country: USA
State: Florida
City: Fort Pierce
Address: P.O. Box 20004
Phone: 8885669791

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