Western Dental
Bad service

NO more government contracts to them! Bad service to low income people!

I have read online complaints from other individuals that have endures poor service from this corporation. I myself went through horrendous mishandling of my front teeth 15 years ago. The issue was NEVER resolved. It was a classic case of David Vs Goliath. I gave up finally. I swore I’d never go back to them. Unfortunately I find myself in a low income bracket as a single working parent and have to have Dental care for my children. I had hoped they had changed in the years since my negative experience. NOT! Every single visit to the El Monte office we have been subjected to a 3 hour wait. I have seen other Mother’s asking for a drink of water for their small children only to be told that they have to go across the street to the gas station. WATER! For Gods sake! I am appalled…and dismayed that the state of California would give tax payers money to an organization that treats low income people like this. Arnold, do something about this! With so many Dental facilities willing to treat people with human decency and respect why choose this horrible corporation? These fat cats are getting rich while we are being treated like cattle. This is NOT acceptable. I am sure this contract was won over somehow and now they deserve to lose it. The place is filthy and ill organized. The management obviously has NO clue if they cannot schedule is such a way so as to avoid the 30 people crammed in their waiting room for multiple hours. We (low income people) can ill afford to lose the income when we * work to take our children to an appointment that is never on time. I have left at 7:30pm from a 2:30pm appointment, I look over to see others just being seated. When these people finally get out at 8:30 at night in this unsafe neighbourhood it is night time! Their original appointment time having been 3: pm! I am bilingual and thankfully able to communicate my displeasure at this office. Many of the people I run into there are not. I see the looks on their faces. Silent and frustrated, but at the mercy of those employees behind the counter, unconcerned and unsympathetic. Laughing and joking amongst themselves and completely unconcerned. They have no empathy for these patients. This has simply become a way of life at Western Dental El Monte. No one questions it because they need the dental care because they are poor. The state should NOT enable this corporation to continue to enrich itself off poor people any longer! The governments needs to offer these contracts to Dental contractors that care about people!

Company: Western Dental
Country: USA
Site: westerndental.com

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